Question 1

Is it possible to extend my rental period after booking?

Accepted Answer

Yes, you can extend your car rental in Dubai via the Beno app or our support team, but please notify the Beno team 24 hours in advance.

Question 2

Can I change the pickup or drop-off location after booking a rental car?

Accepted Answer

Yes, pickup and drop-off points can be updated through the Beno app before your ride begins. The team at Beno will contact you a day prior to your scheduled pickup for confirmation of the location and time.

Question 3

How does Beno handle fuel in rental cars?

Accepted Answer

Beno uses a full-to-full or same-to-same fuel policy—just return the car with the same fuel level to avoid extra charges. We always deliver our cars with a full tank initially.

Question 4

Does Beno charge any hidden fees?

Accepted Answer

No. Beno offers transparent car rentals in Dubai—what you see is exactly what you pay, with no hidden charges.

Question 5

Can I book a rental car for just a few hours?

Accepted Answer

Yes, Beno offers flexible hourly car rental options ideal for short trips or quick errands.

Question 6

What are the extra charges for airport pickups for rental cars?

Accepted Answer

Airport pickups include a few charges, including an AED 50 parking fee and an AED 50 delivery fee. However, these charges may vary if the customer is delayed for more than an hour, as that would also require additional parking charges.

Question 7

Are pets allowed in Beno's car rentals?

Accepted Answer

Unfortunately, we do not allow pets in our cars, given the potential risk of allergies to customers from pet hair or dander.

Question 8

How are Salik (toll) charges handled in car rentals?

Accepted Answer

Salik tolls in Dubai are automatically tracked and added to your final bill. Upon receiving the car back, we inspect it for fines, Salik charges, and extra kilometers to check if we need to ask you for additional charges.

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